Visit our location
1827 Woodward Dr, Unit 306, Ottawa
Talk to our team
+1-613-225-7870
Send us a message
[email protected]
Opening hours
Mon - Friday: 10AM - 5PM

Shipping

Shipping your media for data recovery

HomeShipping

Shipping your media for data recovery or digital forensic services

Shipping your media correctly is a critical part of ensuring that your data remains recoverable.

Below are a number of important tips you should follow when packaging your media for shipment:

1. SUBMIT YOUR PROJECT

Shipping your media

Fill out the online data recovery form, sign it, and include it along with your package when shipping your media to Capital Data Recovery Inc.

Please, sign it, and include the form with your package when shipping your media to us.

2. PREPARE THE MEDIA FOR SHIPPING
Package your media in ESD, anti-static bags, or a zip-lock bag. Avoid touching the circuit board or electrical connectors when handling the hard drive.

Use a foam or a double layer of bubble wrap around the hard drive or a solid drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.

We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.

3. SHIP YOUR MEDIA TO OUR DATA RECOVERY LAB

Capital Data Recovery Inc.
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada

If possible, use a shipping service with tracking capabilities. For faster service, use overnight or 2nd-day service.

4. CONTACT US
Contact us once the drive is shipped and let us know the tracking number (if applicable).

Once your media is received and evaluated, you will be contacted by phone or email.

Google rating

5.0 479 reviews

  • egd166 ★★★★★ 2 months ago
    My 4TB hard drive was shown to be OK but the contents were shown as "unknown" and as this drive had important information on it I needed to have it recovered. This is the first time I went to … More Capital Data Recovery and was greeted by Levon and he listened attentively as I explained what had happened. He then said he thought it might be recoverable. A few days later I received a quote on which he said there was a good chance of full recovery.
    A few days later I got my drive back with a full recovery!
    Throughout this whole experience Levon was kind, considerate and helpful. I would certainly use their services again but I hope I don't need to.
  • Francois Perrault ★★★★★ 3 weeks ago
    I recently experienced a significant data loss that involved highly sensitive personal information. I consider myself fortunate to have entrusted Capital Data Recovery with my case. From start to finish, … More their professionalism, expertise, and dedication were evident in every interaction.
    Levon Kazariyan treated my case with the utmost confidentiality and sensitivity, ensuring that I felt reassured throughout the process. He clearly explained each step, keeping me informed of progress and outlining realistic expectations. Levon’s technical expertise was exceptional, and he provided a lot of sage counselling to help reduce the risk of similar data loss incidents in the future.
    Beyond technical skills, what truly stood out was the commitment to customer care. Capital Data Recovery (Levon) handled my concerns with empathy and professionalism, creating a level of trust that is rare in today’s fast-paced world.
    I wholeheartedly recommend Capital Data Recovery (and special shout out to Levon) to anyone in need of data recovery services, especially for sensitive or high-stakes situations. Their dedication to excellence, paired with their transparent and personalized approach, makes them a standout leader in their field.
  • Jessie Ny ★★★★★ a month ago
    They did the impossible!
    I had a damaged external hard drive that I had taken to a different data recovery specialist who was not able to recover my data.
    So I went to Capital Data Recovery. And the     … More team here miraculously recovered my data from not only a damage hard drive, but a previously opened one.
    The whole process took about a week and they were extremely communicative the whole time. And they were able to recover ~99% of my data (20+ years of photos and memories)!
    I would definitely recommend going to Capital Data Recovery for all data recovery services.