Visit our location
1827 Woodward Dr, Unit 306, Ottawa
Talk to our team
+1-613-225-7870
Send us a message
[email protected]
Opening hours
Mon - Friday: 10AM - 5PM

Shipping

Shipping your media for data recovery

HomeShipping

Shipping your media for data recovery or digital forensic services

Shipping your media correctly is a critical part of ensuring that your data remains recoverable.

Below are a number of important tips you should follow when packaging your media for shipment:

1. SUBMIT YOUR PROJECT

Shipping your media

Fill out the online data recovery form, sign it, and include it along with your package when shipping your media to Capital Data Recovery Inc.

Please, sign it, and include the form with your package when shipping your media to us.

2. PREPARE THE MEDIA FOR SHIPPING
Package your media in ESD, anti-static bags, or a zip-lock bag. Avoid touching the circuit board or electrical connectors when handling the hard drive.

Use a foam or a double layer of bubble wrap around the hard drive or a solid drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.

We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.

3. SHIP YOUR MEDIA TO OUR DATA RECOVERY LAB

Capital Data Recovery Inc.
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada

If possible, use a shipping service with tracking capabilities. For faster service, use overnight or 2nd-day service.

4. CONTACT US
Contact us once the drive is shipped and let us know the tracking number (if applicable).

Once your media is received and evaluated, you will be contacted by phone or email.

Google rating

5.0 487 reviews

  • John Bejjani ★★★★★ a week ago
    My experience with Captial Data Recovery was far better than I anticipated. I was nervous about both the recoverability of my data and the cost, but they walked me through the entire cost profiles giving … More me clarity on what different levels of effort might cost. They recovered my data quickly and kept me updated on their progress.
    For comparison, years ago I tried to use another, larger company, but got a bad feeling as the costs seemed to just escalate, and I could never shake the feeling of being fleeced.
    Aside from being elated to get my precious photos back, I am extremely happy with the entire process. I would gladly recommend them.
  • egd166 ★★★★★ 4 months ago
    My 4TB hard drive was shown to be OK but the contents were shown as "unknown" and as this drive had important information on it I needed to have it recovered. This is the first time I went to … More Capital Data Recovery and was greeted by Levon and he listened attentively as I explained what had happened. He then said he thought it might be recoverable. A few days later I received a quote on which he said there was a good chance of full recovery.
    A few days later I got my drive back with a full recovery!
    Throughout this whole experience Levon was kind, considerate and helpful. I would certainly use their services again but I hope I don't need to.
  • Tyler Kealey ★★★★★ 3 weeks ago
    I brought my damaged external hard drive in based on a "word of mouth" recommendation to Capital Data Recovery and I'm glad I did. Not only were they successful at recovering the data but … More they were very honest and upfront about me managing the expectations with the job- that some files might not be able to be recovered. Professional, educational and friendly. Thank you!