Visit our location
1827 Woodward Dr, Unit 306, Ottawa
Talk to our team
+1-613-225-7870
Send us a message
[email protected]
Opening hours
Mon - Friday: 10AM - 5PM

Project submission form

HomeProject submission form
* any media with damaged seals will be treated as previously opened
* any Ransomware projects are treated as Custom Projects. See terms below.

Read Terms & Conditions



By proceeding, I confirm that I have read, fully understand, and agree to be legally bound by the Terms and Conditions of Capital Data Recovery Inc., both personally and on behalf of my heirs, successors, administrators, and assigns.

1. Ownership and Authorization
The Client represents and warrants that they are the legal owner, authorized representative, or have legitimate rights to all property and data provided to Capital Data Recovery Inc. The Client authorizes Capital Data Recovery Inc. to perform all necessary evaluations and diagnostics on the submitted media to assess damage and provide a recovery estimate. The Client acknowledges that media may be opened for diagnostic or repair purposes, which may void existing manufacturer warranties.

2. Confidentiality & Non-Disclosure
Capital Data Recovery Inc. agrees to maintain absolute confidentiality regarding all information and data files provided, stored on, or recovered from Client equipment.
No information will be disclosed to any third party without the Client’s express written consent, except as required by law.
A signed copy of this agreement is available to the Client upon request.

3. Limitation of Liability
The Client acknowledges and accepts that data recovery involves inherent risks, including but not limited to, further damage to media or data, inability to recover data, incomplete or inaccurate recovery, and total data loss, even if caused by Capital Data Recovery Inc.’s negligence.
Capital Data Recovery Inc. shall not be liable for any damages, direct or indirect, including but not limited to, loss of data, loss of revenue, incidental or consequential damages, or claims regarding the physical functioning of equipment/media, before, during, or after services are performed.

4. Financial Responsibility
The Client is solely responsible for all shipping costs, customs duties, taxes, and related charges for media sent to or from Capital Data Recovery Inc.
Payment in full is required upon successful data recovery, prior to release of any data.

5. Abandoned Media
Any media not collected within thirty (30) days after the completion or decline of recovery services shall be deemed abandoned and will be permanently destroyed for security reasons, with no further liability to Capital Data Recovery Inc.

6. Minimum Recovery Fees (Non-Refundable)
By signing this agreement, the Client acknowledges and accepts the following minimum recovery fees:
Hard Drive, SSD, RAID (per drive):
Non-Urgent Service: $499
Standard Service: $899
Emergency Service: $3,500
Flash/SD/USB Media:
Logical Recovery: $399
Electrical Issues: $599 + Diagnostic Fee
CD/DVD: $299+
Mobile Phone: $899+

No data, no fee applies only to standard data recovery, not to ransomware, encrypted, or custom projects. For such projects, fees apply regardless of the outcome.
Diagnostic and parts fees are non-refundable. If you require return of original media, specify at project submission. Additional charges may apply for re-assembly.

7. Diagnostic Fees (Non-Urgent Only; Non-Refundable)
Diagnostics are free for Non-Urgent Service except for the following cases:
Previously Opened Media: $500
Fire/Water Damage: $200
Encrypted Media: $500
Non-detectable Digital Media: $100
Western Digital My Passport: $100
Seagate Rosewood: $100
RAID Server/NAS: Contact for pricing

8. Additional Terms
Refer to the full Terms & Conditions on our website for complete details.
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Google reviews

5.0 581 reviews

  • Noah Brooks ★★★★★ 3 months ago
    I had an incredible experience with Capital Data Recovery, specifically working with Levon.
    From start to finish, Levon was extremely helpful, professional, and easy to work with. I brought in two hard     … More drives, and he was able to restore absolutely everything, which honestly exceeded my expectations. What really stood out was how responsive and communicative he was throughout the entire process. I was kept updated at every step, and everything was handled on time without any stress.
    On top of that, the pricing was very fair and affordable, especially considering the quality of the work and the results.
    If you’re dealing with data loss and want someone reliable, skilled, and straightforward to work with, I highly recommend Levon and his team. Truly top-notch service.
  • Sylvie Lalande ★★★★★ 3 months ago
    It was suggested to me by someone at Best Buy to save all my documents on a Seagate external drive. Well disaster struck. My external drive decided to become corrupted one day (nothing usual happened). … More After spending one hour with Seagate, I was told there was nothing to do. They provided a company in the USA that could recover my data but I did not want to send my data that far. I decided to look for a company in Ottawa that could do the same work. I was fortunate to find this awesome business...Capital Data Recovery. I was very impressed with them. Levon was very courteous and very professional. We discussed confidentiality and I reassured this was not an issue. It only took a few days to get the work done. There was a little issue where two folders were not copied for some reason, but he resolved very this quickly. He also provided me with s second copy of my data in the event another folder was missing. Thank you Levon for recovering my data. I highly recommend this gem of a business.
  • Skytography .ca ★★★★★ 2 months ago
    Levon and his team did a great job at retrieving all of our vital pictures and videos from the past 10 years that we wouldn't have been able to operate without. Levon was honest, helpful and punctual … More with communication. I highly recommend working with this company if you want a professional experience.