Visit our location
1827 Woodward Dr, Unit 306, Ottawa
Talk to our team
+1-613-225-7870
Send us a message
[email protected]
Opening hours
Mon - Friday: 10AM - 5PM

Project submission form

HomeProject submission form
Please, let us know who referred you so we can thank them in return.
* any media with damaged seals will be treated as previously opened
* any Ransomware projects are treated as Custom Projects. See terms below.

Read Terms & Conditions



By proceeding, I confirm that I have read, fully understand, and agree to be legally bound by the Terms and Conditions of Capital Data Recovery Inc., both personally and on behalf of my heirs, successors, administrators, and assigns.

1. Ownership and Authorization
The Client represents and warrants that they are the legal owner, authorized representative, or have legitimate rights to all property and data provided to Capital Data Recovery Inc. The Client authorizes Capital Data Recovery Inc. to perform all necessary evaluations and diagnostics on the submitted media to assess damage and provide a recovery estimate. The Client acknowledges that media may be opened for diagnostic or repair purposes, which may void existing manufacturer warranties.

2. Confidentiality & Non-Disclosure
Capital Data Recovery Inc. agrees to maintain absolute confidentiality regarding all information and data files provided, stored on, or recovered from Client equipment.
No information will be disclosed to any third party without the Client’s express written consent, except as required by law.
A signed copy of this agreement is available to the Client upon request.

3. Limitation of Liability
The Client acknowledges and accepts that data recovery involves inherent risks, including but not limited to, further damage to media or data, inability to recover data, incomplete or inaccurate recovery, and total data loss, even if caused by Capital Data Recovery Inc.’s negligence.
Capital Data Recovery Inc. shall not be liable for any damages, direct or indirect, including but not limited to, loss of data, loss of revenue, incidental or consequential damages, or claims regarding the physical functioning of equipment/media, before, during, or after services are performed.

4. Financial Responsibility
The Client is solely responsible for all shipping costs, customs duties, taxes, and related charges for media sent to or from Capital Data Recovery Inc.
Payment in full is required upon successful data recovery, prior to release of any data.

5. Abandoned Media
Any media not collected within thirty (30) days after the completion or declination of recovery services shall be deemed abandoned and will be permanently destroyed for security reasons, with no further liability to Capital Data Recovery Inc.

6. Minimum Recovery Fees (Non-Refundable)
By signing this agreement, the Client acknowledges and accepts the following minimum recovery fees:
Hard Drive, SSD, RAID (per drive):
Non-Urgent Service: $399
Standard Service: $799
Emergency Service: $3,500
Flash/SD/USB Media:
Logical Recovery: $350
Electrical Issues: $499 + Diagnostic Fee
CD/DVD: $250+

No data, no fee applies only to standard data recovery, not to ransomware, encrypted, or custom projects. For such projects, fees apply regardless of the outcome.
Diagnostic and parts fees are non-refundable. If you require return of original media, specify at project submission. Additional charges may apply for re-assembly.

7. Diagnostic Fees (Non-Urgent Only; Non-Refundable)
Diagnostics are free for Non-Urgent Service except for the following cases:
Previously Opened Media: $200
Encrypted Media: $500
Non-detectable Digital Media: $100
Western Digital My Passport: $100
Seagate Rosewood: $100
RAID Server/NAS: Contact for pricing

8. Additional Terms
Refer to the full Terms & Conditions on our website for complete details.
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Google reviews

5.0 559 reviews

  • Russell Boyce ★★★★★ a month ago
    Excellent customer service. I had mistakenly formatted 2 SD cards with very important photos and Capital Data Recovery was able to retrieve the files and downloaded the data to external hard drive and … More explained and showed me the images after they were loaded on my external hard drive. Levon also was able to complete the services in less than 24 hours. 100% satisfied with results, service and fees to have data retrieved. A great result to what could have been a loss of four years of photos from full format camera. I was mistaken believing that the regular backup that was being completed was being saved in my PC when in fact it was being saved after editing in the original SD cards.
  • Steven Lusignan ★★★★★ 2 months ago
    Capital Data Recovery stands out for their professionalism, expertise, and dedication. We reached out to them for help with a data recovery attempt on our home security system, and from the start, it was … More clear we were dealing with specialists. After calling several data recovery services across Ottawa, it quickly became apparent that Capital Data Recovery was the best choice. Their knowledge, transparency, and communication set them apart. They were diligent, personable, and clearly passionate about their work, taking time to explain what was possible with care and integrity. Even their competition recommended them — a true testament to their reputation and capability. Highly recommended for any and all data recovery needs!
  • Big Brothers Big Sisters of Ottawa ★★★★★ 2 weeks ago
    We can’t say enough good things about Capital Data Recovery. What stood out most was their incredible customer service and perseverance — they didn’t give up, even when things were challenging. The care … More and effort they put into recovering our data when we were in a complete crisis was unexpected and absolutely amazing. If you need data recovery, Karen and his team are the ones to trust.